I had to confirm the appointment twice, as the first time I called the person told me they would call me back to schedule the service, with a loaner. They never called me back. Once I went in person, Aaron ensured that I would get a loaner and scheduled my service.
Please accept our sincere apologies, Griselda. We will be sure to share your comments with our team, in order to ensure the proper processes are in place, or can be improved upon. Thank you for sharing your feedback.
Feel truly blessed with the whole trade-in process. Every single employee that approached us beginning with Mr Cris Cisneros to our salesperson, Mr Armando Martinez and the marketing manager, Mr Eddie Manzano, made us feel welcome and took extremely good care of us. Thank you Fruia RGV and BiG Blessings!!!