Customer Reviews

Very disappointed with the customer service .. i always get a loaner but was told NO because it would be ready the following day ..: However I was with out transportation for over a day ., and I had to call numerous times to find out about the status with NO call backs ... the phone kept getting disconnected and I was not able to speak to a representative..

Everything was great. Staff is polite and professional. Very efficient service

From the time I entered the service department until the time my vehicle was fixed everything was excellent. Mr. Martin Marin explained all my options and provided an excellent customer service clearing all doubts and making sure everything flowed smoothly. The courtesy ride home and back to the dealership confirmed to me the excellence in your service.

Very friendly,, welcoming service.

Excelent service

Friendly staff, explained process & fee, helpful

My experience was exceptional! I am very grateful for having great customer service.

You dont wash my Yukón Denali, and put finger prints oil inside door.......

Employees are very friendly and respond to one’s text messages.

I went to this dealership two times to fix my alignment in my yukon denali 2019 but the problem was not fixed 100%

Everything was great as always!

Excellent service as usual!

Joe Ramirez and everyone at the dealership were attentive and had excellent customer service.

Very responsive and quick service even with minor warranty repairs such as mine

Last time I was told my vehicle could not be washed because I decided to wait for it to get serviced. This time I dropped off my vehicle, coordinated to get someone to pick me up, expecting it to get washed. Well it did not get washed. Maybe because my vehicle is now 4 1/2 years old they don’t consider it to get washed. In the previous years it would always get washed.

The service dept was good. But in trying to get my spare key has been a bad experience. It has been 2 months in trying to obtain it from my sales person. I was in the market for a 2nd vehicle, but my sales person didn't respond to my messages.

Always kept updated on the condition of the car, overall great service.

Encore had a problem with air. I called and appt was set right away. I was greeting by friendly staff. Air was fixed and was pleasantly surprised as to how clean my Encore was! Martin was respectful, professional, and friendly as always!

The best!

Everything went ok