Everyone was amazing! Customer service, management, and finance deoartments exceeded our expectations! We have been customers if Luke Fruia for years and we will continue to be. Special thanks to Aldo Benavides for taking care of us, treating us like royalty and making our experience one we will always remember!
Had an 11 appointment for oil change - was told it would be 1.5 hours and we could wait outside in heat (upper 90's) or go to showroom and walk around. None of this was on your site it talked about a customer lounge. I understand with virus why this would be so but update your site. Also 1.5 hours for an oil change with appt. Is a bit too much for me. Other places have taken 20 to 30 minutes. Emma in the showroom was very polite and made us feel safe and welcome. I would suggest that your salespeople reframe from discussing politics where customers can hear- could turn away potential customers. Place appeared clean.