The vendor just show us what he think we can afford not actually what we want, we give him a rate of 600 to 800 dlls pmt and he just "find for us" very simple encode, we ended up purchasing a terrain with way more accessories and with leather for the exactly 600, he don't even bother to call us the next day to give us any offer or just to check of we want any of the 2 that he show to us, my daughter feel little bite discriminated.
Took my truck for service, advisor refused to check all points of service because I had not made an appointment. Then I saw the invoice saying they had checked the air on my tires and it was truly a lie. The moment I was about to leave out of town a few hours after service my tires needed air. I am cery disatisfied. I have been a long time customer and im not sure what has changed but clearly it is not what it used to be,
I have purchased several cars from Luke Fruia Motors, top notch personnel from the General Manager down. All very friendly & professional. I have always had a good experience when I have dealt with Luke Fruia Motors, from the purchase of a car to the service department & the body shop. I would like to thank the salesman, Rudy Buitureira for making this purchase go so smoothly, to John Masso for everything he does to expedite the paperwork, the finance department for their speed in finalizing the paperwork & to Kevin for his help in getting my phone set up & patiently answering all my questions. This is a top notch dealership & I would certainly recommend Luke Fruia Motors to all my friends.
My vehicle need an oil change and when it was done, I received a call from my service advisor. He said that the vehicle is ready but could use new wiper blades, struts and that my a/c was working but not really, something about not enough fresh air. I told him would get back to them regarding those repairs. The Next day, I drove the vehicle only to find out they didn���t filled the windshield wash reservoir, the technician���s report showed that my wipers are in good condition and that the whole report was all good. Without looking at the technician report, How can the advisor know what is needed?