Very disappointed with the customer service .. i always get a loaner but was told NO because it would be ready the following day ..: However I was with out transportation for over a day ., and I had to call numerous times to find out about the status with NO call backs ... the phone kept getting disconnected and I was not able to speak to a representative..
From the time I entered the service department until the time my vehicle was fixed everything was excellent. Mr. Martin Marin explained all my options and provided an excellent customer service clearing all doubts and making sure everything flowed smoothly. The courtesy ride home and back to the dealership confirmed to me the excellence in your service.
Last time I was told my vehicle could not be washed because I decided to wait for it to get serviced. This time I dropped off my vehicle, coordinated to get someone to pick me up, expecting it to get washed. Well it did not get washed. Maybe because my vehicle is now 4 1/2 years old they don’t consider it to get washed. In the previous years it would always get washed.
The service dept was good. But in trying to get my spare key has been a bad experience. It has been 2 months in trying to obtain it from my sales person. I was in the market for a 2nd vehicle, but my sales person didn't respond to my messages.
Encore had a problem with air. I called and appt was set right away. I was greeting by friendly staff. Air was fixed and was pleasantly surprised as to how clean my Encore was! Martin was respectful, professional, and friendly as always!