1017 Reviews Found
Confirmed Sales Customer
Outstanding service and knowledge of vehicle, service and rebates available. Will recommend to others to purchase next car and service at dealership.
Nancy F.
BROWNSVILLE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Since I bought my 2017 Denali Acadia on October 2016, the cover for the sun roof has always had a squeaky annoying to hear sound and since then, this SUV has spent more time at the dealership's garage than mine. It is not fair to pay a lease of $685 monthly and not have a nice drive on my new leased vehicle. Service tried stuffing the cover with padding and the noise continues. I have had the Acadia at the service department for two weeks now, and I am told the parts are on back order. Yes, it's nice to be provided with a loaner but that's not what I am paying for my vehicle and the loaner leases for $399 monthly, nothing compared to the amount I pay for the lease. Thank you.
Maria P.
BROWNSVILLE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (956) 467-5781 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Albert had told me it would take 2 days to get the replacement tire for my car, before the end of the day he was able to get a replacement tire and have me back on the road with all full size tires and off the spare. This is superior customer service and I know that he had my safety in mind and made sure I was able to get the tire the same day.
Rogelio G.
BROWNSVILLE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Luke Fruia Motors. Thank you again for choosing Luke Fruia Motors and we hope to see you again.
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Confirmed Service Customer
Always curtious and helpful great customer service
Hilda M.
BROWNSVILLE
Business Response
Hi there, thank you so mu If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! ch for your positive comments about Luke Fruia Motors!
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Business Response
Hi there, thank you so much for your positive comments about Luke Fruia Motors! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Luke Fruia Motors does an excellent job of taking care of their customers from beginning to end of the process. Everyone is extremely friendly, professional and knowledgeable about their jobs. I highly recommend the team at Luke Fruia Motors.
Edward R.
BROWNSVILLE
Business Response
Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
No complaints. Excellent customer service.
Eduardo G.
BROWNSVILLE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Luke Fruia Motors and we hope to see you again.
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Confirmed Service Customer
As always, this dealership took care of what I needed to get done without a hitch.
Celina C.
BROWNSVILLE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Luke Fruia Motors and we hope to see you again.
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Luke Fruia Motors and we hope to see you again.
Was this review helpful?
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Luke Fruia Motors and we hope to see you again.
Was this review helpful?
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Luke Fruia Motors and we hope to see you again.
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Business Response
Hi, thank you so much for your high rating We hope to see you soon!
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Confirmed Service Customer
Very helpful, courteous, professional and good-looking staff
John E.
RANCHO VIEJO
Business Response
Hi there, thank you so much for your positive comments about Luke Fruia Motors! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Needed more info. To customer about vehicule maintenance
Ricardo S.
BROWNSVILLE
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Luke Fruia Motors and we hope to see you again.
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Confirmed Sales Customer
Amazing customer service!! In love with my new Terrain!! I am extremely grateful to all the staff for making my vehicle dreams come true.
Jaqueline L.
BROWNSVILLE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Luke Fruia Motors and we hope to see you again.
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Confirmed Service Customer
The issue was a resolved from the front noise but not the rear noise. And after car picked was picked up, about 3 days later, I can still hear the banging/thumping noise from the rear when taking off at a stop light or going reverse. This issue was not resolved. After the vehicle in the shop since March 6 and picked up the vehicle on March 23 2018.
Gilda M.
BROWNSVILLE
Business Response
Thank you for your feedback, Gilda. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (956) 467-5781 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
It was a great experience. Very well organized and customer service is excellent!
Adilene Z.
DONNA
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