This was my first appointment a Fruia Motors as we are from Michigan and have had most service for this vehicle there. The appointment was quick and the service manager and technicians knowledgeable. The repairs were complex but the work was done in a reasonable amount of time. So far the result--functioning AC--has been perfect!
I always receive great customer service! They pick up my vehicle at work, service it, wash it, and deliver it right back to me without disrupting my day at work! They always tell me what I need done and Aaron my service advisor is awesome!
After arriving to the service line, I had to tell about 5 different individuals that was I there for an oil change. I kept getting handed over to a different person repeatedly. And having to repeat my service needs. By the 5th time I was told the person was due for his lunch break and I would have to be handed off to another individual. I usually have good service but I felt like everyone was way too busy to take down what I was there for. My oil change was completed in a timely manner and my car was washed and vacuumed as requested. But my husband went to a local Toyota dealership for his oil change and his experience was a complete 180.
Nicole Marie Perez, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (956) 465-4425.