Customer service is sorely lacking! Took my car in for a tire repair and my car was there for almost 2 days! The worst part is that the service agents never bother to call and a let the customer know where things stand. You are left waiting, unable to move or do anything because you are just left in limbo, wondering when the car might be ready. Gives the impression that if one is not a wealthy customer buying high end autos, then you don't deserve or are entitled to good service, much less premium service! I would settle for good service!
Martin Marin was a super helpful member of the Fruia motors team who helped fix my tire effectively and efficiently. He is a great person and I will continue to go to him and the Fruia Motors family for further assistance in the future.
I did appreciate the services rendered from the kind reception to the loaner. I was a little disappointed with the fact that I was told that my vehicle would be ready on a certain date but it was not. Furthermore, I did not get a call to let me know it wasn't ready. I had to call the service department multiple times to find out it wouldn't be ready. When I called I was apologized profusely for the lack of communication and was told that I would receive a complimentary car wash from inside and out when they brought my vehicle back to me. That was not the case. My truck was brought back the same as I had left it. Furthermore, one of the issues was not fixed as they claimed to have done so I need to reach out to have it looked at again. Like I said decent customer service but there is plenty of room for improvement of communication and follow through.
I dropped My vehicle off at 2:45pm on a busy Friday afternoon. I had the issue resolved and the vehicle was delivered to my house by 4;45pm. I had the same issue with a second vehicle that was bought a different dealership dropped it off on Friday morning before 10:00 am and they did not get to my vehicle until Monday at 11:00am. I regret Buying my second vehicle at a different dealership and was very pleased with the service I received at Luke Fruia.
Had a vibration. FRUIA found my tire to be out of balance. This new vehical was purchased 12/31/2018. I have almost 6000 miles on the truck so they recommended an oil change, tire rotation, and fluid inspection. All done, vibration gone, and in a timely manner. I didn't get a complementary car wash. Maybe next time.