Customer Reviews

Great as always

I was very pleased with my service

The associate that took care of me was beyond kind. He was patient and explained the repair in details so I can explain it back to my husband. Mr. Marin is a wonderful asset to the service department.

Wonderful experience by the time we arrived at LUKE FURIA MOTORS all information we requested was send to us by Rudy (just about everyone knows Rudy)had send us all Information we requested by e-mail. We told him exactly what we were interested in and he was able to provide.WE love our 2020 Buick BLACK twilight ebony metallic Enclave. It is a great experience we had dealing with LUKE FURIA MOTORS .All employees were very helpful and very courteous and made us feel at home. All we did was finalize paper work view Enclave sign and pick up. Who can not love LUKE FURIA MOTORS Everything we wanted was provided. All was done in a matter of 2 hours. Who could ask for anything better than this. Our thanks to dealership and of course Rudy B.

Martin and Chris did the impossible to satisfy my needs. The only problem when I picked up my truck it was dirty with mud on both sides and the tires were very dirty. I feel someone took my truck for a joyride. Every time I take my truck for service I wash it so they don���t have to wash for me. My truck is always Handwash by me personally. I won���t allow someone one else wash my truck. As long I���m healthy and have the ability. I talked to Martin about my dirty truck, he said it was impossible. I still believe someone took my truck for a drive even though there was no need for a Test Drive. All they did was order and program the truck Remotes

Excellent, fast service and Ivan was very professional and knowledgeable.

Have to wait almost 2hrs for oil change and recall, the truck was ready in 1hr had to tell the associate if my car was ready see it there for 1hr he said it was ready told him if are they going to wash my truck said not at this time,very poor customer service.

The work that was performed was great but when it came to the cleaning they just spayed some liquid and left if soaked on the leather seat and dash.

Salesman, Joe Ramirez, takes good care of me.

The service was very good. Everyone I dealt with had a very helpful attitude and my service was the best I have ever had.

Great service. Miss Courstey drop off.

Bad customer service (auto service )

As a single female, the thought of car buying is an unpleasant experience. Rudy, however, makes the experience less stressful and much more manageable on my part. He helps ease my mind from the pressures of being harassed and overcharged. I will continue my dealings with the Luke Fruia dealership (sales/service) as long as I can be guaranteed this peace of mind.

Great customer service and make you feel like family.

Rudy gave us excellent customer service and all information we needed. I have no negative comments and I am so happy with my new truck

The service Rep Jesse Garcia was polite and very helpful. The work was completed quickly

Service Writers were awesome

Mr. Rudy Buitureira is great at taking care of the customers. He makes you feel welcomed, cared for and well taken care of. He is funny and makes your shopping experience delightful. Shopping for a vehicle could be very exhausting and time consuming. But our experience here was awesome, definitely coming back to purchase our future vehicles.

They couldn't explain why I have to do the synthetic oil change every three thousand miles. and they have already done it several times to my vehicles. Acadia 2018 and Canyon 2019

Tech couldn���t start up the car battery because he was putting the battery wire connection in the wrong area. My service advisor never called me with an update on the vehicle. They kept the vehicle overnight without even advising us. I gave specific instructions about how to leave the settings in the SUV during drop off. Those instructions were not followed, all the mirrors were changed, the seat and steering wheel were out of place, the radio and volume was that their own listening station....no Consideration of customers vehicle.