We buy all of our vehicles at Lune Fruia. My husband and I. My son and his wife. My daughter. Quality vehicles and quality service. John Masso always takes such good care of us. My Encore stopped working and as usual when I called they were there for me. Chris in service. Ivan in sales saw me in the parking lot and helped me out as well. And that’s what stands out about this dealership. The way the customer is always taken care of. Even after the sale. Every time. And that’s what it’s all about. Luke Fruia is the best. I usually don’t do surveys. But for this dealership, I always do. 😊
I had an appointment at 10:30 am and did not have my vehicle serviced for an oil change until 12:00 pm. I specifically saw my vehicle be lifted at that time after the majority of the mechanics and staff sat around eating Chick-Fil-A. I’m guessing there are neither lunch rotations nor any sense of urgency when taking lunch breaks. Essentially, I waited 2 hours to have a 20-30 minute service conducted on my vehicle. I also requested an inspection and when Miguel Ramirez (who was so rude and dismissive) brought me my invoice, he informs me that 2 of my tires needed replacements and then advises me that due to that reason, my inspection was marked as a fail. How convenient! This place and its’ employees as well as the owner are complete jokes and make their customers feel important when in reality they are only profiting off of a bunch of people who entrust taking their vehicles in. I will no longer bring my car here nor will I recommend anyone because they can receive great, punctual service elsewhere. Thank you for nothing!
Every time they are friendly and they clean my truck but this time around the guy who took care of me never even pick up his head to see me in the eyes as he was acting like he didn’t want to deal with me even though I never was disrespectful and my truck didn’t even got cleaned. I know for a fact my truck has been making squeaky noises and everything was marked OK in my paper work Wichita tells me they didn’t even check it. I’d be surprised if they even did the oil change