As always excellent service provided by everybody, but in particular by Aaron Fuentes, he goes above and beyond to make sure we get the best service in the shortest amount of time. Although we could go to the Chevrolet dealer for service, we prefer to go to Luke Fruia because of the excellent customer service. Keep up the great job Aaron.
took my 14 chevrolet silverado to the service dept on a recall, was received by mr aaron fuentes, and like always, great service was received. i will definitely recommend all my family and acquaintance to go their with mr aaron fuentes.
thank you again:
joe mejia jr
Welcomed when entered dealership, sales and service personnel courteous and professional. Took time to discuss vehicles, economy, and future goals. First rate service with excellent price comparison. Standard set for all other dealerships to follow. First class.
Please accept our sincere apologies for this, Sara. We never want our customers to come away without feeling that they received 100% customer satisfaction. Please consider giving us a call, if you'd like to work with us toward a resolution.
Our vehicle was sent in to have the compressor fixed, after a couple of me days we got a call that it was ready. We picked it up and our truck had been washed and vacuumed. Once we got home we noticed that two letters were from the outside decal were missing. We called right away and were told our call would be returned with a response the next day. Our calm was never returned, I was the one who called them after 5 days had passed.One device tech told me the part was there and we could take our vehicle to have the decals put in, when we did another one told us they could not do it. Very disappointed with the service. They could have done better by resolving the issue that they had created in the first place.
We apologize for the experience you described in your survey, Fatima. We would like to speak with you personally to ensure that what you described doesn't happen again, and to see if there's any way we can make it up to you. We look forward to speaking with you soon.