I was greeted by the general manager as I drove up to the service department welcoming me and asked the reason for my visit. Before we finished our conversation, the service technician (Ivan Guerra), initiated processing my vehicle and almost immediately afterwards handed me keys to a courtesy loan vehicle. My vehicle was repaired and ready prior to the estimated time and actually was found to need less repair than originally expected. This was a savings of more than $115.00 dollars in parts alone. The friendly family atmosphere, swift attention to analyze and begin the repair process and the honesty of the repair technician are processes and services that are almost lost or forgotten in this day and age. The experience I have received from the Fruia Family always is and has been exceptional and never duplicated, it has always some way or some how improved with each visit. My family has been a part of the Fruia experience for over 3 decades and that is a commitment to service. Outstanding and exceptional dedication to strive to be the best
I am so pleased with all the staff. They knew what I was looking and they went on and beyond to help me get what I needed. They are very professional ans for that I have bought a total of 3 cars from Luke Fruia. I will continue taking my business to them.
Customer service personnel are great but when they finished the oil change service, stains of grease/oil were left on door handle and on some areas of the hood and on drver's side door.But in general, the service is good.