Ralph, we're very sorry about this. We are working hard to improve conditions at our dealership and we value your feedback. Please reach out to us whenever convenient, so that we can discuss this with you and work to provide some resolution. Thank you for letting us know.
I received a follow up call from Mr. Cris. He was very courteous and apologize fro my inconvenience. He regretted my mishaps and offered an immediate pick up of my truck and wash. He gave me his direct number for future services.
Thank you Mr. C
The gentleman that took care of my issues was not knowledgeable in any way. I had asked for my vehicle to be delivered and didn't get it until 2 days later and very dirty. I would definitely NOT go to this same person for assistance again.
Confirmed Service Customer
Our vehicle was sent in to have the compressor fixed, after a couple of me days we got a call that it was ready. We picked it up and our truck had been washed and vacuumed. Once we got home we noticed that two letters were from the outside decal were missing. We called right away and were told our call would be returned with a response the next day. Our calm was never returned, I was the one who called them after 5 days had passed.One device tech told me the part was there and we could take our vehicle to have the decals put in, when we did another one told us they could not do it. Very disappointed with the service. They could have done better by resolving the issue that they had created in the first place.
Luke Fruía treats me like family every time I visit. Everyone knows you by name and treats you like royalty. I went in for an oil change and even though there were several people getting their vehicles serviced it was done in a timely manner. Thank you Luke Fruía for always providing the best services.
Fast, and friendly. My salesmen Mr. Joe Ramirez Jr. is a complete professional with no pressure, very knowledgeable, and confident with his job which he takes pride in. I Went in picked my vehicle got my trade that I asked for, and the interest rate I expected. Purchased the car. Can't get any easier than that. Thanks Joey!!!!!